Shipping policy

 

Shipping Methods 

We ship all orders FedEx and UPS on the following shipping schedule:  

Product Type Shipping Days
Chocolate Covered Macadamias Monday - Wednesday


All orders are processed and shipped from our shipping warehouse in California, Monday through Wednesday (Thursdays only where one-day ground shipping is available).

Please allow 2-7 business days (not including weekends and holidays) for your order to arrive. We do not ship on weekends or during major holidays (See list of holidays below).

We will not deliver to Alaska, PO or APO Boxes.


Shipping Rates

Please refer to the shipping rates below. Rates are in US Dollars and subject to change without prior notice.

Merchandise    
 Subtotal   		     Hawai'i     Continental US, APO/FPO      Alaska   
$0 - $79.99 $30.00 (2-Day Air)

$13.00 (Ground);

$20 (2-Day Air)

  NA
$80 - $299 FREE STANDARD SHIPPING FREE STANDARD SHIPPING  NA
$300+ 10% 10%  NA 

**(Please keep in mind, shipping rates are calculated based on the order total prior to any discount codes applied)

  • Orders over $80, after any promotional pricing, qualify for free standard shipping. 
  • A $13 flat rate shipping fee will be applied to orders under $80.
  • Orders over $300 will be charged shipping. 
  • Please contact Customer Service if you'd like your large/corporate orders to be shipped 2-Day Air. This may incur additional fees.

International Delivery

We do not ship internationally at this time. 


Warm Weather

During warm weather months, we recommend all recipients are present for delivery to receive their packages directly. Chocolates will melt if left unattended outside. Please include any shipping instruction when you place your order if there is a preferred drop off location. Please be advised, Hawaiian Host is not responsible for melted orders upon delivery. 

 

    Holidays  

    We are closed on the following holidays: 

    • New Year's Day  
    • Martin Luther King Jr. Day  
    • President's Day 
    • Good Friday  
    • Memorial Day 
    • King Kamehameha Day 
    • Independence Day  
    • Labor Day  
    • Discoverer's Day 
    • Veterans Day  
    • Thanksgiving 
    • Christmas Eve 
    • Christmas Day 

    Please note delays may occur during busy holiday seasons.

    Terms of Shipping & Delivery 

    Hawaiian Host is not responsible for any missed or rescheduled deliveries from FedEx, including delays due to unpredictable weather events. Additionally, if FedEx provides proof of delivery, Hawaiian Host is not responsible for replacing your order. This includes any lost or stolen packages. 

    Refund Policy

    All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments.

    Address Change

    Once your purchase is complete, we are unable to accommodate changes, and all sales are final.

    Order Help  

    Please contact our Customer Support Team at aloha@hawaiianhost.com or aloha@maunaloa.com for additional questions. 

    Mahalo for your kōkua!